ABOUT THE CCP:
The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:

• Help organisations manage an increasingly diverse workforce
• Better service diverse communities within Australia by providing relevant training and information to service-based organisations
• Create competitive advantage for organisations operating in increasingly diverse marketplaces both locally and globally
• Promote social cohesion through fostering a better understanding of diverse cultures

MODULE 5: CROSS-CULTURAL COMMUNICATION #1:
Upon completion of the module Cross-cultural Communication #1, you will be able to:

• Describe differences in greetings across cultures
• Recall Hofstede's dimensions and how they can be used to measure differences in values across cultures
• Describe how cultural values affect communication styles
• Recognise the concept of 'face' and note examples of how 'face' is expressed in some cultural contexts

MODULE 6: CROSS-CULTURAL COMMUNICATION #2:
Upon completion of the module Cross-cultural Communication #2, you will be able to:

• Understand how written and verbal expressions might vary across cultures
• Understand how non-verbal expressions might vary across cultures
• Recognise the role of slang in cross-cultural communication
• Understand the difficulties translating humour across cultures
• Understand how environment and object language vary across cultures
• Recognise practical tips to successfully communicate with interpreters and translators
• Identify obstacles to successful cross-cultural communication and measures that can be used to negate differences