Cultural Competence Program (1-Year Rental)
ABOUT THE CCP:
The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:
• Help organisations manage an increasingly diverse workforce
• Better service diverse communities within Australia by providing relevant training and information to service-based organisations
• Create competitive advantage for organisations operating in increasingly diverse marketplaces both locally and globally
• Promote social cohesion through fostering a better understanding of diverse cultures
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CCP 1-2: Welcome to the CCP
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CCP 1-3: Understanding Culture
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CCP 1-4: What's in a Name?
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CCP 1-5: Diversity and Inclusion (D&I)
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CCP 1-6: The Business Case
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CCP 1-8: Why Diversity Works #1
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CCP 1-9: Why Diversity Works #2
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CCP 1-11: Benefits of Diversity & Inclusion
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CCP 2-2: Stories: Famous
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CCP 2-3: Cultural Themes
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CCP 2-4: Stories: Time
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CCP 2-5: Time
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CCP 2-7: Stories: Communication
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CCP 2-8: Direct or Indirect?
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CCP 2-10: Stories: Family
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CCP 2-11: Find Similarities
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CCP 3-2: Advice: Assumptions
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CCP 3-3: Assumptions
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CCP 3-4: Advice: Open-ended Questions
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CCP 3-5: Open-ended Questions
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CCP 3-6: Advice: Stay Curious
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CCP 3-7: Stay Curious
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CCP 3-8: Advice: Show Respect
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CCP 3-9: Show Respect
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CCP 4-3: Unconscious Bias
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CCP 4-5: Recruitment Bias
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CCP 4-6: Bias and Inclusion
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CCP 4-8: Groupthink
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CCP 4-9: Managing Unconscious Bias
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CCP 4-10: Stereotypes and Generalisations
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CCP 5-2: Stories: Greetings Across Cultures
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CCP 5-3: Greetings
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CCP 5-4: Stories: Cultural Values
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CCP 5-5: Cultural Dimensions #1
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CCP 5-6: Stories: Cultural Dimensions
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CCP 5-7: Cultural Dimensions #2
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CCP 5-8: Stories: Face
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CCP 5-9: The Concept of Face
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CCP 6-2: How We Say It
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CCP 6-3: Written and Verbal Expressions
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CCP 6-5: Culture and Communication Styles
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CCP 6-6: Communication Styles
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CCP 6-8: Understanding What Is Not Said
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CCP 6-9: Non-verbal Communication
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CCP 6-11: Environment and Object Language
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CCP 6-12: Environment and Object Communication
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CCP 6-13: Translators and Interpreters
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CCP 6-14: Using Translators and Interpreters
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CCP 6-15: Summary
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CCP 7-2: First Impression
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CCP 7-3: Culture Shock
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CCP 7-4: Everything Is Different
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CCP 7-5: Adaptation Theory
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CCP 7-6: Adapting
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CCP 7-7: Reverse Culture Shock
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CCP 7-8: Managing Adaptation
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CCP 8-2: Australia by the Numbers
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CCP 8-3: Indigenous Population
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CCP 8-4: Religious Diversity
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CCP 8-5: Who Do We Think We Are?
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CCP 8-6: Putting 'Us' into Australia
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CCP 9-1: Summary